Terms of Use

1. About our services

Numalo Services provides administrative, educational, and document support services, including assistance with university and college applications, international student admissions, SAQA evaluations, legal and civil document procurement, study visa preparation guidance, and application tracking. We provide administrative and process support only — we do not provide legal or immigration advice, and we do not act as attorneys.

2. No guarantee of outcome

Admission, visa, evaluation, and document decisions are made solely by the relevant institutions and authorities. While we work to improve the quality, accuracy, and completeness of your submissions, we cannot and do not guarantee admission, visa approval, or any particular outcome.

3. Your responsibilities

To enable us to assist you, you agree to:

• Provide accurate, complete, and truthful information and documents;
• Provide any authorisation reasonably required for us to obtain documents or submit applications on your behalf;
• Respond promptly to requests for information and meet applicable deadlines;
• Not use our services for any unlawful or fraudulent purpose.

We are not responsible for delays, rejections, or losses arising from inaccurate, incomplete, or late information provided by you.

4. Fees and payments

Our professional service fees are based on the complexity of the service requested and are quoted before work commences. Fees charged by third parties — including universities, SAQA, VFS centres, courier companies, and government departments — are separate from our professional fees unless expressly stated otherwise. Prices shown on our website are examples and may be tailored to your specific engagement.

5. Third-party institutions and services

Our services often involve dealing with third parties such as institutions, authorities, and service providers. We are not responsible for the acts, omissions, processing times, requirements, or decisions of those third parties.

6. Intellectual property

All content on this website, including text, graphics, logos, and design, is owned by or licensed to Numalo Services and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without our prior written permission.

7. Limitation of liability

To the maximum extent permitted by law, Numalo Services will not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our website or services. Our total liability for any claim relating to our services will not exceed the professional service fees paid by you for the specific service giving rise to the claim.

8. Indemnity

You agree to indemnify and hold Numalo Services harmless against any claims, losses, or expenses arising from your breach of these Terms or from inaccurate or unlawful information you provide.

9. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with POPIA.

10. Governing law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, and you submit to the non-exclusive jurisdiction of the South African courts.

11. Changes to these Terms

We may update these Terms from time to time. The latest version will always be available on this page, with the "Last updated" date shown above. Continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.

12. Contact us

If you have any questions about these Terms, please contact us at info@numaloservices.com.